Syllabus - Total Quality Management & Safety Measures (BM703 (A))

Fundamentals of Quality Management

Definition of Quality, Dimensions of Quality, and Quality Planning - Quality costs. - Analysis Techniques of quality Cost - Basic concepts of Total Quality Management, Historical Review. - Principles of TQM, Leadership – Concepts, Role of Senior Management - Quality Council, Quality to TQM Statements – Strategic Planning - Deming Philosophy - Barriers Implementation

Quality Management Principles

Customer satisfaction – Customer Perception of Quality - Customer Complaints, Service Quality, Customer Retention - Employee Involvement – Motivation, Empowerment - Teams and Team Work - Recognition and Reward, Performance Appraisal, Benefits - Continuous Process Improvement – Juran Trilogy – PDSA Cycle, 5S, Kaizen - Supplier Partnership – Partnering, sourcing, Supplier Selection, Supplier Rating, Relationship Development - Performance Measures – Basic Concepts, Strategy, Performance Measure Benchmarking – Reasons to Benchmark - Benchmarking Process – Quality Function Deployment (QFD) – House of Quality - QFD Process - Benefits - Taguchi Quality Loss Function - Total Productive Maintenance (TPM) – Concept, Improvement Needs - FMEA – Stages of FMEA

Statistical Process Control

Seven Tools of Quality: I, II, and III - Concept of Six Sigma: I and II - New Seven Management tools: I and II - Statistical Fundamentals – Measures of central Tendency and Dispersion, Population and Sample - Normal Curve, Control Charts for variables and attributes, Process capability

Regulatory Organizations In Medicine

Need for ISO 9000 and Other Quality Systems - ISO 9000:2000 Quality System – Elements, Implementation of Quality System - Quality Auditing - Need for Accreditation of hospitals - FDA Regulations- Joint Commission – Regulatory Bodies of India-Medical Council of India - Pharmacy Council Of India, Indian Nursing Council - Dental Council of India, Homeopathy Central Council

Safety Measurements

Designing to reduce radiation hazards- Radio frequency radiation safety management, Guidelines for radiation protection- Molecular medicine and radiation safety program-procedures for safe operation of radiation equipment ,Hazard and risk in radiation protection- radiological incidents and emergencies- Regulation to radiation protection. Hazards associated with UV radiation- UV control measures - Safety management of UV